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COMPANY POLICIES



PRICING AND TERMS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE

PRICING: Pricing is as specified unless you are an automotive parts & service business that has qualified for our Dealer Discount Program. (See instructions below to join our Dealer Progam.) Published prices do not include the reasonable costs of shipping and handling. Sales taxes will be added for Arizona residents only (currently Fountain Hills, AZ sales tax is 8.9%).

HOW TO BECOME A MUSCLE CAR DEALER: To qualify for this additional 10% Dealer Discount off of our already low mail order (jobber) pricing, please fax a copy of your business or sales tax license to (623) 398-3988. Dealers purchasing $1500.00 or more (at jobber) of MCD products in any 90-day period qualify for a 15% Mega-Discount from that point forward (billet wheels are not included in the 15% Mega-Discount Program).

SHIPPING TERMS: All orders are shipped after being pre-paid by either MasterCard, Visa, Discover, American Express, Company Check, or Money Order. COD orders are only accepted from businesses issuing us a Purchase Order (see below). Muscle Car Direct generally ships UPS (United Parcel Service) unless special arrangements have been made in advance for another carrier. All hoods are shipped via commercial freight lines and must be delivered to a commercial address to avoid a $50.00 residential delivery surcharge. Any commercial address provided by a customer for a commercial freight shipment which falsely turns out to be a residential address will incur a $50.00 residential delivery surcharge which is immediately billable to the credit card used in the transaction.

INTERNATIONAL ORDERS: International orders including Canada are not available through our website. For those ordering from other than the United States, please call us at (623) 398-3980 for an order total including shipping. Then, obtain an international money order from your bank for the proper amount in U.S. funds and mail it to:

Muscle Car Direct
International Division
16605 E. Palisades Blvd.
Suite #110-350
Fountain Hills, AZ 85268
United States of America


COD ORDER REQUIREMENTS:
COD orders are only applicable to businesses and are not available to private parties. First-time COD orders require a signed Purchase Order (PO) be faxed to our sales office at (623) 398-3988 prior to shipment. Please indicate year, make, model, engine size, regular / extended / crew cab, amount of drop, fleetside/stepside, etc. as required for each group of parts on the PO. The PO must be signed by an authorized purchaser at your business location, insuring payment by Money Order on first order and Company Check thereafter.

ORDER CANCELLATIONS: Orders cancelled prior to shipment from our Arizona warehouse are subject to a $10.00 cancellation processing fee. Orders already shipped from our warehouse or drop-shipped from the manfuacturer may not be cancelled. In addition, orders for custom billet wheels and bed lids are non-cancellable.

CLAIMS: Claims for shortages or shipment errors must be made within 48 hours of receipt of goods and will be corrected by shipping new parts at the same service level as the original shipment. Shipping and re-stocking fees associated with errors made by the ordering party or as a result of providing incomplete or innacurate information at the time of order shall remain the responsibility of the ordering party. Claims for shipping damage or losses must also be made within 48 hours of receipt. Claims can be made by calling (623) 398-3980. In addition, any significant exterior damage to a parcel apparently caused in shipment by United Parcel Service should be noted with the UPS driver or by contacting UPS immediately after noting the damage at 1-800-PICK-UPS. Hoods and bed lids shipped by a commercial freight line must be inspected by the customer for damage before signing for the shipment. In the event of shipping damage to a hood or bed lid, the customer must not accept delivery, but instead refuse the shipment so that it is returned to the shipper where a freight claim against the trucking company will pay for a new unit to be shipped in replacement of the damaged item.

RETURNS: In the rare occasion where it is necessary to return new, unused goods in saleable condition, permission must be obtained in advance by calling (623) 398-3980 for a Returned Goods Authorization # (RGA#). This RGA# must be clearly written below the shipping label on the parcel being returned. Requests for an RGA # to return non-warranty items must be made within 30 days of purchase in order to qualify for a refund. Requests for the return of non-warranty items that have been installed, painted, modified or damaged will be refused. All refunds on non-warranty returns are subject to a 20% re-stocking fee and are made exclusive of original shipping and return shipping charges. Shipping and re-stocking fees associated with errors made by the ordering party or as a result of providing incomplete or innacurate information at the time of order shall remain the responsibility of the ordering party. Refunds on non-warranty returns which were originally shipped at no charge by Muscle Car Direct under a "Free Shipping" promotion will be reduced by the amount of the standard shipping charges. Likewise, refunds on non-warranty returns which originally received an "Instant Rebate" will be reduced by the amount of the instant rebate. "Special-order" items are subject to a double re-stocking fee. No returns are allowed on made-to-order billet wheels, bed lids, or electrical items. Any non-warranty goods that are received in other than new, saleable condition will be refused credit and returned at the customer's expense or assessed a multiple re-stocking fee towards store credit at the option of Muscle Car Direct. The cost of shipping any and all item(s) being returned, is the responsibility of the party making the return. Manufacturers warranties do not include the cost of return shipping. Returns made freight collect or lacking an RGA# will be refused. Returns must be shipped to the following address unless notified otherwise:

Muscle Car Direct - World Headquarters
Mail Order Division - 1st Floor
16605 E. Palisades Blvd.
Suite #110-350
Fountain Hills, AZ 85268

RGA # ________


WARRANTY:
All products offered by Muscle Car Direct are warranted against defects in material and workmanship by the respective manufacturer. Any painting, alteration or improper use of these products voids the applicable warranty. At the option of MCD or the manufacturer, we will replace or provide store credit for any defective merchandise. These warranties specifically exclude labor charges, return shipping costs, and/or other consequential expenses.

RETURNED COMPANY CHECKS: Order paids by company check where the check is returned by the bank for "non-sufficient funds, etc." will be assessed a $25.00 processing fee. This includes cases where either the check is replaced with another check or payment method, or when it is required that the check be "re-submitted" to the bank for payment.

QUESTIONS: If you have any questions regarding the policies of Muscle Car Direct, do not hesitate to contact our Customer Service Department by calling us at (623) 398-3980, faxing us at (623) 398-3988.

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Site Design by eDesigners.net. © 2005-2009 Muscle Car Direct.
Sales & Order Hotline: 1-888-800-8314
Service & Technical Support: 623-398-3980
Hours: 6AM - 8PM M-F, 9AM - 5PM SAT
24-hour Fax Line: 623-398-3988

All logos are registered trademarks of their respective owners.

To purchase by money order, mail in your payment payable to:
Muscle Car Direct | 16605 E. Palisades Blvd. | Suite #110-350 | Fountain Hills, AZ 85268


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